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In today’s episode, Susan talks with John Larson, the senior partner at John Larson & Company, a firm specializing in helping clients increase their growth and profitability by improving the loyalty of the customers they serve. He’s also the co-author of “Capturing Loyalty: How to Measure, Generate, and Profit From Highly Satisfied Customers.”
Susan and Joh talk about creating highly satisfied, loyal customers and clients, and avoiding the pitfalls in customer loyalty.
John’s book: https://amzn.to/2HOc9na
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Baroncini-Moe Executive Coaching: http://susanbaroncini-moe.com
Business in Blue Jeans: http://businessinbluejeans.com
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Equipment used for this video:
– Blue Yeti Microphone
– MacBook Pro
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