Episode 163 - All About Customer Loyalty

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Don’t miss the aftershow here! http://2questions.tv/the-2questions-t

In today’s episode, Susan talks with John Larson, the senior partner at John Larson & Company, a firm specializing in helping clients increase their growth and profitability by improving the loyalty of the customers they serve. He’s also the co-author of “Capturing Loyalty: How to Measure, Generate, and Profit From Highly Satisfied Customers.”

Susan and Joh talk about creating highly satisfied, loyal customers and clients, and avoiding the pitfalls in customer loyalty.

Links:

John’s book: https://amzn.to/2HOc9na

Watch the After Show here:

http://2questions.tv/the-2questions-t

Susan’s websites:

Everything Susan: http://suebmoe.com

2Questions.TV: http://2Questions.TV

Baroncini-Moe Executive Coaching: http://susanbaroncini-moe.com

Business in Blue Jeans: http://businessinbluejeans.com

Share your thoughts in the comments below!

Equipment used for this video:

– Zoom.us

– Blue Yeti Microphone

– MacBook Pro

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