Episode 163 - All About Customer Loyalty

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Don’t miss the aftershow here! http://2questions.tv/the-2questions-t

In today’s episode, Susan talks with John Larson, the senior partner at John Larson & Company, a firm specializing in helping clients increase their growth and profitability by improving the loyalty of the customers they serve. He’s also the co-author of “Capturing Loyalty: How to Measure, Generate, and Profit From Highly Satisfied Customers.”

Susan and Joh talk about creating highly satisfied, loyal customers and clients, and avoiding the pitfalls in customer loyalty.


John’s book: https://amzn.to/2HOc9na

Watch the After Show here:


Susan’s websites:

Everything Susan: http://suebmoe.com

2Questions.TV: http://2Questions.TV

Baroncini-Moe Executive Coaching: http://susanbaroncini-moe.com

Business in Blue Jeans: http://businessinbluejeans.com

Share your thoughts in the comments below!

Equipment used for this video:

– Zoom.us

– Blue Yeti Microphone

– MacBook Pro

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